Terms of Trade

Prices

Prices quoted exclude GST and freight. We deliver door to door, but you are responsible for payment of any taxes and duties.  You can contact us if you wish to know what taxes and duties apply in your country.  We reserve the right to change our product specifications and prices at any time.

Payment

Payment must be made prior to dispatch or collection of your order. 50% deposit must be paid prior to commencement of work on all non-stock, customisable orders. Payment may be made via Visacard, Mastercard, Bankcard, Cheque or Direct Bank Deposit. Bank deposits must be made into the following bank account:

Bank National Australia Bank
Account name Seldex Artistic Albums
BSB 083 004
Account number 54507 8553

Please email accounts@seldex.com.au once your payment has been made via EFT to expedite the dispatch of your order. No orders will be released until payment is confirmed.

Freight

All parcels are sent from our Brunswick premises via Startrack (within Australia) unless otherwise instructed. Delivery can range from 2-5 days depending on your location. The average cost of freight within Australia varies from $18-$40 depending on the volume and weight of your order. All overseas parcels are sent via DHL, delivery may range from 3-5 days depending on your location. Overseas freight is quoted depending on the size and weight of your order and charged accordingly.

Claims for goods damaged in transit

Each order is carefully inspected and packaged prior to dispatch. You must inspect your package for visible damage before you sign for receipt. If goods have been damaged in transit, please retain all packaging and notify both us and the courier promptly. Upon notification we will organise for the goods to be collected and returned to us for an assessment. We will re-supply any goods damaged in transit as soon as possible.

Returns

As the majority of our products are custom made to order, they cannot generally be accepted for return. Returns will only be accepted by prior arrangement with Seldex™ Artistic Albums and are subject to a handling fee. The return freight remains the Customer's responsibility. Any unauthorised deductions will be charged back. Contact the accounts department for additional details if needed.

Guarantee

Seldex™ Artistic Albums will replace any product if defective in materials or workmanship, for a period of three years from date of manufacture. This does not apply to damage caused by normal wear, misuse or accidental damage. Please report all manufacturing errors within 7 days of receiving your goods. Seldex™ Artistic Albums shall not be liable for damages to materials placed into, affixed to or stored within its products or other incidental or consequential damage.

Right to refuse supply

Seldex™ Artistic Albums is a wholesaler and reserves the right to refuse to supply customers who are not deemed to be professional photographers.