How do I get started with Seldex™?
We only sell to professional photographers - if this is you, then the first thing you need to do is register with us! Go to the Login section and complete the registration form. Once you have completed your registration you will be able to log in and see product pricing and access our online ordering system. Our Getting Started section is a great place for more information.
What should I do before I place an order?
Before placing your first printed order, we recommend the following you reading through our File Preparation and Colour Management webpages. Once this is done we encourage you to order free test prints from us to ensure colour compatibility.
I like to do my own printing, is this still ok?
Yes, you can still arrange your own printing for a lot of our products such as Folio Boxes, Frame Mounts etc and you can add these prints once the products reach your studio.
I need help placing my first order - can you help me?
If you have any questions, are struggling with your first order, or simply want to make sure you are doing your initial order correctly, please contact us via our online chat, email or phone (+61 3 9387 1530) during regular business hours. Our sales team are always happy to chat with customers and help with any questions you may have.
How long will my order take?
This will depend on the product you have ordered and the level or service required such as printing and assembly. Please refer to the product webpage for detailed information regarding the turn-a-round time on any specific product. If you require a product urgently, or by a certain date, please make a note of this in the comments box when you place your order online and we will do everything we can to deliver in time. If you would like to check on the progress of an order please use the online chat, email or call us for an update.
How do I pay for my order?
Payment must be made prior to despatch or on collection of your order. Payment may be made via Visacard, Mastercard, Bankcard or Direct Bank Deposit. If you are paying by direct bank deposit the funds must be received before your order can go into production.
Do you drop ship?
Yes - for Australian orders only. We can ship to any address within Australia that you provide and encourage our customers to use drop-shipping for their out-of-town clients. We provide a flat shipping fee for all dropship orders. When Drop Ship is selected at check out all goods are shipped in plain packaging and we do not include an invoice. We will send you freight tracking information once the goods leave.
Can I get studio sample products at a discounted price for my studio?
Yes, you can! We offer discounts for studio samples year round - we are big believers in "you can't sell what you don't show"! For full details go to our Studio display webpage.
Where can I see your products?
Our showroom in Brunswick, Victoria, Australia is open Monday to Friday from 8am to 4pm. You can also refer to our events page to see if we will be in a location near you soon.