Terms of Trade
Effective 1st July, 2019
All transactions between us are subject to our Terms of Trade as contained herein and subsequently amended. We reserve the right to change our product specifications and prices at any time.
We do not offer credit facilities. As goods are customised and specially made to your order, we require payment in full before we start production. Payment can be made online when you place your order by Visa, Mastercard, Amex.
Authority to print images: You confirm that whether by way of copyright ownership or otherwise you have authority to and do grant us permission to print all the images you submit to us and that you will indemnify us from any liabilities or costs that we may incur as a result of claims to the contrary.
Claims for goods damaged in transit
Each order is carefully inspected and packaged prior to dispatch. You must inspect your package for visible damage before you sign for receipt. If goods have been damaged in transit, please retain all packaging and notify both us and the courier promptly. Upon notification we will organise for the goods to be collected and returned to us for an assessment. We will re-supply any goods damaged in transit as soon as possible.
As the majority of our products are custom made to order, they cannot generally be accepted for return. Returns will only be accepted by prior arrangement with Seldex™ Artistic Albums and are subject to a handling fee. The return freight remains the Customer's responsibility. Any unauthorised deductions will be charged back. Contact the accounts department for additional details if needed.
Our products are handmade to the highest standards by qualified tradesmen. We are proud of and guarantee their quality. Seldex™ Artistic Albums will replace any product if defective in materials or workmanship, for a period of three years from date of manufacture. This does not apply to damage caused by normal wear, misuse or accidental damage. Please report all manufacturing errors within 7 days of receiving your goods. Seldex™ Artistic Albums shall not be liable for damages to materials placed into, affixed to or stored within its products or other incidental or consequential damage.
Right to refuse supply
Seldex™ Artistic Albums is a wholesaler and reserves the right to refuse to supply customers who are not deemed to be professional photographers.